Quality Guarantee

• We stand behind the freshness and craftmanship of every arrangement.

• If you have concerns about your order, please contact us within 24 hours of delivery or pickup with photos, and we will be happy to assist.

Ordering & Custom Design

• All designs are made to order and crafted using seasonal flowers.

• While specific color pallets and style preferences are honored, exact flower varieties may vary based on availability and seasonality.

• Custom orders may require additional lead time depending on design complexity.

Payment

• Full payment is required at time of order to secure your design and delivery date.

• Wedding and event bookings require a deposit to reserve your date, with the remaining balance due as outlined in your contract.

• Accepted payment methods include credit/debit cards, check or cash.

Cancellations & Changes

• For everyday orders, cancellations or major changes must be made at least 48 hours before the scheduled delivery or pick-up time.

Photos & Portfolio Use

• We reserve the right to photograph custom designs for use in our portfolio, website and social media.

• Personal client information will never be shared.